SmartMode AI
Chat Department

Every visitor engaged instantly.

Digital Workers that answer website chat, respond to DMs, and resolve support tickets without making anyone wait for a human.

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Visitors leave when no one answers.

42%
of customers expect a response within 5 minutes
53%
of website visitors leave if chat is not available
79%
prefer live chat over any other support channel

How Chat works

01

Visitor starts a conversation

On your website, via SMS, or through social media DMs — your Digital Worker responds instantly.

02

Issue is resolved or lead is captured

The worker answers questions, books appointments, qualifies leads, and resolves common support issues.

03

Complex issues are escalated

When a human is needed, the worker transfers the conversation with full context — no repeating.

Integrations

IntercomZendeskHubSpotDriftFacebook MessengerInstagram DMsSMS (Twilio)WhatsApp

Best for

E-commerceSaaSMedical practicesLaw firmsHome services

Chat starts at $100/mo as a standalone department. Bundle discounts and 25% annual savings available. White-glove onboarding included.

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Chat FAQ

Yes. During onboarding, your Digital Workers are trained on your knowledge base, FAQ page, product information, and processes. They answer in your brand voice.

Yes. The Chat department covers website chat, Facebook Messenger, Instagram DMs, WhatsApp, and SMS. One dashboard, all channels.

Yes. The Booking Coordinator checks your calendar in real-time and books appointments directly — with confirmation emails and reminders sent automatically.

Your Chat Digital Workers operate 24/7. No staffing schedules, no overtime, no missed conversations.

When the Digital Worker determines a human is needed, it transfers the conversation to your team via Slack, email, or your support platform — with full conversation history.

Chat is $100/mo as a standalone department, or $500/mo as part of the Communication Bundle (Voice + Chat + Social). Annual billing saves 25%. White-glove onboarding included.

Stop hiring. Start deploying.

See the nine-department digital workforce in action. Plans start at $75/mo.

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