Security at SmartMode AI
Your business data is the foundation of everything SmartMode AI does. We protect it with enterprise-grade security practices — because SMBs deserve the same level of protection as Fortune 500 companies.
Infrastructure
- US-based cloud infrastructure (AWS)
- Redundant systems with 99.9% uptime SLA
- Automated backups with point-in-time recovery
- DDoS protection and rate limiting
Encryption
- TLS 1.2+ for all data in transit
- AES-256 encryption for data at rest
- Encrypted database connections
- Secure key management
Access controls
- Role-based access control (RBAC)
- Multi-factor authentication for all team members
- Audit logging of all data access
- Principle of least privilege enforcement
Compliance
- SOC 2 Type II controls (in progress)
- HIPAA BAA available upon request
- GDPR-ready data processing
- Regular third-party security assessments
Operational security
- 24/7 monitoring and alerting
- Incident response plan with defined SLAs
- Regular penetration testing
- Employee security training and background checks
Security FAQ
Yes. All data is encrypted in transit using TLS 1.2+ and at rest using AES-256. This applies to all communications, stored documents, and database records.
SmartMode AI uses US-based cloud infrastructure. All data processing and storage occurs within the United States.
Access is role-based and logged. Only authorized SmartMode AI team members can access customer data, and only when required for support or platform operation.
No. SmartMode AI never sells, rents, or shares customer data with third parties for their own purposes. Your data is used only to deliver the SmartMode AI service.
Yes. Medical practices and healthcare-adjacent businesses can request a Business Associate Agreement (BAA). Contact us for details.
When you cancel your subscription, we retain your data for 30 days in case you reactivate. After 30 days, all customer data is permanently deleted from our systems.
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